Ok, you already have a great customer support team and the best customer support tool to serve your clients, and nonetheless there is an occasional negative feedback from a dissatisfied customer?
Customer Service Perfection….Or Not
I personally constantly question myself, how to make customer support superior so that each and every customer leaves in perfect satisfaction and high spirits. Now perfectionism may not be a very healthy state of mind, I do agree with that. But still I always comfort myself with the thought that there is not much to worry about, because perfection can never be attained, really, just never. So why not try a little harder and make things a little better. That’s a nice trick of the mind, isn’t it? ))
If you are on the same path, I would like to share with you a few techniques, collected by our customer support team over the years, which will help you polish your customer support strategies using different features of live chat and make a quantum leap to perfection. >>>