The Truth About Multitasking in Customer Service [Infographic]

Today we cannot deny that multitasking has become an inevitable fact of any customer care agent’s workflow. It is really shocking as we all know that multitasking causes drops in productivity and increases the number of errors made by customer service reps. No matter what kind of customer service options your company provides, your team faces the multitasking challenge on a daily basis and nothing can be done to prevent this. All of us have been in the situation when while composing an email we have to answer a phone call or accept a live chat request. Our attention is drawn to another task and our initial task and the chain of thoughts are interrupted. 

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