It is probably needless to say how important customer service is for every company. If you still require any reasons, check out our recent article that we shared with business community at www.business2community.com
If the importance of quality customer service is fully recognized, the only question that remains is how to bring out the necessary quality and what is quality service after all.
Chasing perfection in customer service and building up all the procedures it is very easy to get lost in the detail and forget the essentials. Ultimately customer service boils down to two major expectations that customers have for their experience: pleasant human interaction and a solution/answer to their problem. What actions on the part of the company and the customer service agents are needed to deliver on this experience, read on in our infographics.