We’re in an incredibly fast paced and ever changing world where consumer choices are rapidly expanding and customer expectations are constantly increasing. Surprisingly though, how many business owners still need to be convinced that improving customer service and customer experience is essential and can lead to increased customer retention, brand loyalty and more revenue.
On the other side, just a single poor customer experience can easily break customer relationship and have a negative impact on brand reputation and the bottom line, as the voice of the customer has never been louder. That’s why downplaying the importance of customer service and customer experience is no longer an option.
Are you still not taking it all seriously? If you haven’t made outstanding customer service a top priority at your company yet, these 20 shocking stats and facts will make you think twice:
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<a href="https://www.providesupport.com/blog/20-shocking-customer-service-facts-and-statistics/"> <img src="https://www.providesupport.com/blog/wp-content/uploads/2015/01/20-Customer-Service-Facts-and-Statistics.png" alt="20 Shocking Customer Service Facts and Statistics [Inforgraphic from Provide Support]" width="1000" height="4327" border="0" /></a> <p>From: <a href="https://www.providesupport.com/">www.providesupport.com</a></p>
Well researched work attestable to market experience. Keep it up.
Nicely done! Customer service 101 in an infographic.
Thank you Frank!
Interesting infographics Mary Shulzenko, here are some more
91% & Customer Service Fact# 1
91% of American customers take customer service quality into consideration before deciding to do business with any brand, company (1).
Excellent Customer Service Fact# 2
Almost 70% American customers/consumers are willing to spent more (13%) with brands, businesses that provides excellent customer service (2).
51% American Consumers Switched Fact# 3
51% of U.S. consumers switched service providers in the past year due to poor customer service experiences (3).
For more your readers may like to read 21 Surprising Facts About American Consumers
Thanks, those statistics are impressive!
Very helpful to make my Marketing Project. Thanks!
My pleasure, glad it was helpful!
Create solutions. Skip the excuses and give actual answers to your customers.
Really very helpful article for me, dear author, thank you for it very much. Not so long time ago I was looking for any helpful information about service https://www.providesupport.com/blog/20-shocking-customer-service-facts-and-statistics/ but I could find nothing at all. And that is why I am so lucky to find this your article, be cause right here I can find a lot of good answers to my questions. So, dear author, my offer to you – please write more articles on these topics and I am sure that you will have a lot of thankful readers! And I will be among them, of course!
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