Other Features

  • Multilingual Support

    Chat in any language. Provide Support live chat software uses Unicode and supports most world characters and scripts. Visitor Pop-up Messenger is available in Arabic, Brazilian Portuguese, Bulgarian, Catalan, Chinese (Simplified and Traditional), Czech, Danish, Dutch, Farsi (Persian), Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish and Vietnamese. If your language is not listed here, download and fill in our Translation Table and we will install the translation on your live chat account.

  • Secure Connection

    Conduct chats about sensitive information through an encrypted channel. A Live Support button can also be placed on secure pages of your website.

  • "Party is Typing" Notification

    Both parties, visitor and operator, can see when a peer is typing a message in the live chat operator console or in the live chat window.

  • Offline Form

    If no operators are available, visitors can send you a message using a simple email interface.

  • Google Analytics Integration

    You can see a number of your chat window loads, initiated chats, offline messages sent by visitors right in your Google Analytics account. Just add your GA tracking ID to your account settings. Learn more...

  • Unlimited Web Sites License

    Provide Support license allows you to put a live chat button on any number of web pages or websites. Subscriptions are based on the number of operator profiles, not the number of chat buttons or live chat sessions.

  • Web Page Push

    Using a simple command, you can open web pages containing product details or other helpful information in your visitor's browser.

  • Canned Responses

    With the click of a mouse, you can send pre-written answers to commonly asked questions during a live chat session.

  • Auto-Changing Chat Icon

    The live chat button on your website changes automatically when you are online to indicate that you are available to receive chat requests.

  • Live Chat Link for Emails

    A live chat button can be added to outgoing emails for proactive sales or customer service.