Provide Support supports both embedded chat window and pop up one. You can enable pop up and set the title for it in your account Control Panel.
Embedded mode is enabled by default. While chatting with your live chat agent, website visitors can minimize it and continue browsing your website. The chat session will remain active in the meanwhile.
The position for embedded chat window will depend on the chat button position which can be set in your account settings. However, no matter where the chat messenger is loaded, your customers can drag it or resize to make live chat experience more smooth and pleasant.
With flexible customization opportunities, you can add fields and create custom drop-down lists on your pre-chat and leave a message forms. You can also set online and offline chat window titles as well as edit a greeting message which your customers see after clicking the live chat button.
You can pick the chat window theme and color which will match your website look and feel. A wide range of colors is available for each theme’s palette and you can preview changes before applying them to your account.
Your customers can preview media files you send them in chat without downloading. It makes the chatting process faster and safer.
Files can be easily sent with help of special clip icon in the toolbar or simple drag-n-drop.
Learn more about sending files via chat
If chat transcripts sending is enabled for your website visitors, an unobtrusive form will appear before the post chat survey and offer your customers an ability to email themselves chat conversation.
If your customers need to send screenshots there is no need to save files and then transfer them. It is as easy as pasting an image to the chat directly from their clipboard.