Upload your operators' photos and customize greeting message to be displayed in the live chat window. Change the visitor messenger size and color; translate it into any language. Enable or disable features available for your visitors, like transcript printing and emailing, file transferring, etc.
Learn more about live chat window customization
Choose the live chat button for your website from our
Choose the live chat invitation image from our
Learn more about proactive chat invitation
Choose what information is collected when a visitor requests a live chat, such as the visitor's name, email, preferred department, etc. There are several field types, including simple text input for short text, text area for longer messages (like description of the customer's problem), drop down selectors for country and state, and both drop down and radio button selectors for operators and departments.
Learn more about pre-chat survey customization
Choose the post chat survey theme from our
Edit or translate system messages generated on certain events, such as "Welcome to Online Support!" or "Your request has been directed to the Customer Service department, please wait for our operator to answer your call"
Learn more about system messages customization