Provide superior live customer service by chatting live with your customers and walking them through your website.
One operator can handle any number of live chat sessions at the same time. Each session runs in a separate room tab in the Operator Console. Operators can accept or ignore incoming live chat request by clicking on "Accept" or "Ignore" ("X") button in the room tab. Chat room tabs with new messages are marked with a blinking "envelope" image to attract the operator's attention.
Initiate chats with other operators in separate chat rooms to request assistance or exchange important information.
Unable to answer specific customer's question? Bring other operators into your chat or hand over conversations to other operators for additional help.
Invite your website visitors to chat with you in a private, one-on-one sales and support environment. You can send a proactive live chat invitation manually for each particular visitor and the visitor can accept it or decline.
Avoid blocking and deferring important documents sent via email by using File Transfer feature. Files of any type up to 100MB in size can be sent right through the chat. Your visitors won't need to switch to other applications to receive your price list, presentation, etc. Files can be transferred from both visitor's and operator's sides. But you can disable this possibility for visitors if needed.
Add a personal touch to your messages in a live chat window and make customer support experience more friendly for your customers by using emoticons built in the stand-alone Operator Console.
Save most frequently used messages and paste them during your chat sessions. You can also save links which will become clickable after sending them to your customers.
Operators can be assigned to several departments to maximize productivity and improve quality of customer service. If the customer chooses preferred department on the start chat form, only operators assigned to that department will receive the call.
Improve customer service by automatic emailing your live chat transcripts to one or more addresses for later review or adding to your knowledge base.
Basic setup includes simple online registration and placing of the live chat button code or link on your website pages.
Use browser based version of the live chat Operator Console when traveling, or if you would like to avoid installing Windows Operator Console on your computer.