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To enhance and facilitate chat window customization process we added a possibility to preview all updates in real time without publishing them. This way you can choose the best color scheme, pick the right font and see what options are available to your customers in your chat window toolbar.

Choose color and chat window theme

In the real time preview mode you can choose the chat window theme and see how it looks on the pre-chat survey, offline form and in real time chat. Moreover, you can pick the color to match your website look and feel. All these updates are available in a preview mode. You can publish them once you finish customizing your chat window.

Show, hide or edit your logo

It is possible to display your chat window logo in the chat window header. By default the chat window logo displaying is disabled. However, you can enable it and choose any header image from our gallery or upload your own one. After you have uploaded your logo, you can resize or crop it if needed. To keep high quality of the image, we recommend choosing the image to fit your chat window width. If your logo is wider, you can use available editing tools to crop it, but the image quality will be lost in this case.

Update chat window title

In your chat window title you can not only indicate your chat state – online or offline – but also add your company name to make your live chat experience more user friendly.

Enlarge and customize chat window font

By one mouse click you can enlarge all fonts in your chat window or select the one to fit your website design. We offer a list of most popular Google Fonts so that you can choose the best one for your site. Moreover, if your font is not in the list, you can type the required font name and it will be uploaded. All Google Fonts are supported, you just need to pick the one you need.

Customize chat window toolbar

All icons in your live chat window toolbar can be hidden and you can show only those you need. You can check how this looks in real time by deactivating check-boxes for respective toolbar elements.