Try Walking In My Shoes. 5 Reasons Consumers Choose To Chat with Retailers.

Top Reasons Consumers Choose to Chat with RetailersHave you ever tried stepping into your customer’s shoes and asking yourself, ‘if I am doing some shopping online, ¬†would I appreciate someone available to help me? Why and when would you click to chat with the seller?’

Why asking that question in the first place? Not to enjoy a little role play, nah, although all of us no doubt occasionally find ourselves in that crucial to economy role of a shopper. Placing yourself in the position of your customer is the best way to understand their needs, their behavior and their expectations. >>>