Using proper language in Live Chat is essential to customer satisfaction. Chat conversation lacks wealth of body language and eye contact that you get face to face, so the tone and mood can get lost. In addition, words may mean something different to the customer than they mean to you, and a simple chat conversation can result in a disastrous misunderstanding and even unknowingly drive customers away.
All the other person has to go from is your words. So why not choose them a little more wisely? We used our own experience to discard phrases that put customer experience in jeopardy. Here are the top 10 commonly used phrases >>>