7 Signs Your Support Really Needs Live Chat

Live Chat is quickly gaining popularity all over the world, but many business owners are still not sure if it’s the right solution for their customer service needs. Many of them believe that traditional customer service channels like phone and email are quite enough to handle their customer interactions and keep their business competitive. It’s no longer enough, actually. Modern technology keeps evolving at a rapid rate, and ‘this is how we do things’ is no longer an effective strategy for customer service,  whatever your business is. Today’s online consumers are changing quickly, as well as their expectations and preferences. And to keep up with the pace,  your  people need best tools at their disposal. How about taking the next step and investing in an innovative tool to make your team more efficient and effective?

Continue reading