6 Reasons Why Smart Employees Underperform, And How That Can Be Fixed

6 Reasons Why Smart Employees Underperform
6 Reasons Why Smart Employees Underperform

“Dispirited, unmotivated, unappreciated workers cannot compete in a highly competitive world.” – Francis Hesselbein

A company’s employees are often referred to as its most valuable assets. If you have clicked through to this post, most likely you are a business owner or a customer service manager, already well aware of the importance of keeping your employees engaged and motivated. Many of us realize that it’s critical to enable employees to reach their fullest potential, and leverage their skills and talents in the best company’s interest.

According to ACCOR Services, 90% of business leaders think an engagement strategy has an impact on business success, but barely 25% of them have a strategy.  >>>

10 Effective Ways To Motivate Your Customer Support Team

How to motivate your support team
How to motivate your support team

Good things happen to your customers when good things happen to your staff. When people feel good about their job, when they are proud to be on your team, they strive to achieve more and do better. So one of your most important tasks as a customer service leader is to build a motivation strategy that will create and maintain the spirit of enthusiasm among your employees. How do you go about creating a successful motivation strategy? Let’s turn to some theoretical insights to better understand the nature of motivators. >>>