How to Deliver Exceptional Service to Four Generations of Customers

How to Deliver Exceptional Service to Four Generations of Customers
How to Deliver Exceptional Service to Four Generations of Customers

The other day I called my computer helpline, because I needed to be made to feel ignorant by someone much younger than me, and the boyish-sounding person who answered told me he required the serial number on my computer before he could deal with me.
…We haven’t been talking four seconds and already I can feel a riptide of ignorance and shame pulling me out into the icy depths of Humiliation Bay.
 –Bill Bryson, `Notes from a Big Country’

Almost every business today has to face a great challenge of delivering customer service and support to people hailing from multiple generations. >>>