Provide Support's customers are located all over the world and belong to a wide variety of markets and industries. They use our service because they've found that live support improves customer relationships, increases revenue, boosts brand recognition, and reduces sales and support costs.
The following organizations have added Provide Support ® service to their websites. We thank them for letting us know what they think of our service and allowing us to post their comments on this page.
"Provide Support’s live chat feature has allowed us to offer an additional channel through which our customers can contact us. One very handy feature is the canned responses. We are able to send required documents to our customers via direct weblinks by embedding them right into the canned response. So when our customers click on the link it takes them directly to the online form versus having to send them a pdf that has to be downloaded and opened."March 7, 2018Tate TooleyIT Manager
"The CHI Company sells beverage & fluid related parts and fittings to a worldwide clientel. Correct information to service our customer correctly is paramount in satisfying their needs. Provide Support online chat is fully integrated with our website to achieve that goal; getting our customers the right part and the right size.
The CHI Company's customers use the online chat feature on a daily basis. By having the ability to converse, in real-time, with the customer, we are able to ascertain the customer's needs, allay any doubts they have about a purchase and insure complete customer satisfaction with the order.
Provide support really is a Chi Company partner in our operations."February 2, 2018Matthew ChitieaPresident
"We have been using Live Chat Provide Support since 2009 without any issues. Day in/ Day out the service is rock solid. Although, for us, it doesn’t generate direct sales, it DOES afford another way to support our customers, especially if they need an answer “right now”. This avenue allows us to meet our customer at their point of need, which is sufficiency enough to continue the service."January 16, 2018Rick MillerPresident
"We have been a long standing customer to Provide Support. On average we receive approximately 20,000 live chats per year. Provide Support has helped us to quickly and efficiently answer questions. The software is easy to install, user-friendly and their customer service is outstanding. I would highly recommend Provide Support as a cost effective way to communicate with your customers."January 11, 2018Kristina VildDirector – College Information & Enrollment Support Center
"United SCP has had a "live support" features on our websites for many years. We were so used to paying the $59.00 per month for a single user that we just thought "that's the way it goes" until we started shopping it out. We were astounded by the variety of providers but settled on Provide Support due to their outstanding customer support, ease of implementation and the variety of tools that they have available. My Company is rapidly expanding, we aren't huge but have a big footprint. Client's come to us for the same reason I went with Provide Support. When we need them they are there for us with a great product and accurate, timely information that we can take to the bank. I've watched as our sales team have closed clients using only Provide Support. It's impressive. I wish I would have given them this tool earlier. For us Provide Support = increased sales."August 14, 2017Steve R CooterPresident
"Safelincs prides itself on market leading customer service. Prior to offering a live online chat we always felt there was a void that fell in between phone support and email queries and the ProvideSupport chat system fills that void perfectly. The installation of the system and the admin panel is very user friendly and we like the personalisation options for our team of operators.
The live chat system is now an integral tool for our customer service team and for our customers and allows us to offer just another way of getting in touch and communicating. We have recommended ProvideSupport to other organisations as we feel the service far outweighs the cost."March 10, 2017Stuart BaxterCommercial Development Manager