Provide Support's customers are located all over the world and belong to a wide variety of markets and industries. They use our service because they've found that live support improves customer relationships, increases revenue, boosts brand recognition, and reduces sales and support costs.
The following organizations have added Provide Support ® service to their websites. We thank them for letting us know what they think of our service and allowing us to post their comments on this page.
"As a proud customer of Provide Support since the past few months, I think your service is ABSOLUTELY FANTASTIC! I couldn't have really asked for more. I'm in love with my website even more after I've had the chat support. It's just too cool.
Keep up the good work!"April 23, 2009Gyan ShahPresident - Business Development
"We've been using Provide Support for over 6 months and have been thrilled to bits with it since the very first day. Unlike many of our competitors, providing excellent technical support is important to us. Provide Support's on-line chat software has opened up a great new way for customers and prospects to get in touch with us and have their questions answered right away. We chose Provide Support because it had the best flexibility in the features and functions that it offers and a pricing model that is affordable and scalable to our needs."Don LeclairPresident
"Since introducing our live chat option to our website, we have experienced improved customer satisfaction with our online service, which has resulted in a direct increase on our conversion rate. The Online Chat tool provided by Provide Support has allowed our support staff to communicate both effectively and efficiently with our customers and assist in the delivery of increased revenues for the group."Deirdre RyanOnline Marketing Manager
"We are a family run manufacturer of photo frames, event folders and specialty gift packaging and manage multiple websites. Each website has a distinct customer and has been tailored toward resellers and distributors of our products as well as the end-user / consumer. Giving EVERY customer the ability to ask questions on the fly has been paramount to our success. It has been our experience that having an online chat feature gives customers the feeling that a "real" person is there to help them... just like in a brick and mortar storefront.
Because our websites are open every day of every hour, it is important to make sure customers feel comfortable with their purchases. Designing and maintaining our own websites, we sometimes are too close to our products and assume everyone understands how things work or what their benefits are. When we see customers routinely asking the same things, we make sure to add that information to our product features, giving customers added assurance that what they are getting is what they are expecting.
We shopped around and looked extensively at a number of different chat options for our sites. While the other companies offered us a chatting feature, being able to upload directly within the chat window and the co-browser features made the final decision to partner with Provide Support an easy one that we have never regretted."Kevin HughesSales Manager