It’s not always convenient to handle chats on the go. But it’s always a good idea to stay available for urgent requests. With Away mode, you become invisible for your customers but your colleagues still can contact you for assistance or transfer you chats of high priority.
By using this mode you can stay logged into your console and monitor your agents and their number of chats in real time.
In Android mobile chat app it is possible to get different sound notifications for different console events. This way you can easily distinguish whether you get a new chat request or a new message without looking at your phone.
Additionally, long playing notification on incoming customer request won’t let you to miss a chat.
In case you prefer not to receive specific types of notifications, you can disable them via the mobile chat app notification settings.
Tired of typos while entering passwords on mobile phone keyboard? We made it possible to see the password before submitting login request in the Android live chat app.
It is also convenient to monitor your traffic in real time and see what your customers are doing on your website. You can stay not available for chats but will still have access to real time monitoring results.