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Possibility to delete own messages

This highly requested feature will help in situations when something went wrong and incorrect information was sent to a chat. If your chat agents have a permission to delete their own messages, they will be able to quickly fix the issue. And if you don't want your agents to be able to delete their messages, you can disable this permission in your account Control Panel, Operators & Departments page.

How to delete your message in chat

Other fixes and improvements

  • Fixed issue with Visitors list settings saving
  • Fixed issue with "Accept visitor calls automatically" option reading after console restart
  • Improved the console connectivity on macOS
  • Improved system messages for agents processing
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