Account registration data - names and e-mail addresses of yourself and your colleagues, as well as your company name, address, phone number and other contact details that you provide when signing up or customizing your account.
Payment details - credit/debit card information if you select this payment option among others.
History of your communication with us - chat transcripts, e-mails, phone calls.
Automatic technical data - IP, location, your browser/operating system/device details, pages viewed, items clicked, time spent at any part of our Services.
Information from third-party platforms (Provide Support Blog only) – public profile information gathered from social media sites, any interactions with our content on these sites, such as “Likes”, views and shares.
Information shared on our blog – your name and e-mail required to leave a comment on a blog post or to subscribe to our blog, as well as any other information you explicitly make public when submitting a comment.
Data shared through Provide Support Services on third-party websites or applications
If you are visiting a third-party website that is using Provide Support Services, Provide Support will temporarily store and process automatic technical data, such as IP, location, browser/OS/device details, pages viewed, time spent on the third-party website and any other details the third party had collected before and decided to pass to Provide Support. This data will be stored by Provide Support only while you are staying on the third-party website and will be automatically destroyed when you leave.
If you use the chat widget provided by Provide Support on a third-party website, all the technical data mentioned above, as well as any information shared by you during the chat, will be temporarily stored by Provide Support for the duration of the chat session as a part of the chat transcript. After the chat is over, the transcript with all the details will be e-mailed to the owner of the third-party website (optionally, according to their preference) and removed from Provide Support system.
If you send an offline message on a third-party website through Provide Support widget, all the technical data along with the contents of the message will be stored by Provide Support for a very short period of time and solely for the purpose of dispatching these data to the receiving third party. After that all the data will be removed from Provide Support system.
Our system creates cookie files on your computer to help provide you with certain features of the Services.
One type of cookie files created by our system is a performance cookie. It is a temporary file that is created when a visitor enters our website or any part of our Services and is removed once the visitor leaves it. The cookie is used to track the visitor navigation through the site and handle a chat session if needed.
Another type of cookie files we use is a functionality cookie. If you come to our website through a referral link, such a cookie file will be created to help us identify which affiliate referred you. It is a persistent cookie that is stored for a prolonged amount of time even after you leave the website. Such a cookie file can be deleted through web browser options.
Third-party cookies and other tracking technologies like web beacons (also known as pixel tags or clear gifs) may also be created by our partners with our permission for the purposes of analytics, marketing campaigns, certain social media functionality in our Services, etc.
All these cookies and other tracking technologies don’t allow us or our partners to collect any personally identifiable information about you. You may choose to deny our own or third party cookies through your web browser settings, but certain features of our Services may become unavailable or non-functional after that.
We use your personal information:
- to operate, maintain, and provide you with the functionality of the Services
- to provide customer support to you
- to send updates and marketing communications (newsletters) for which you will have the ability to opt-out by following the directions in the email
- for billing, identification and authentication, and fraud prevention
- to process payments and refunds
- aggregated anonymous and pseudonymous data are used for analytics and marketing research
We do not use your email address to send commercial messages without your consent.
Under no circumstances will Provide Support sell or trade your personal information to third parties. We may share or transfer your personal information to third parties in the following cases:
- To respond to subpoenas, court orders, or legal process, to prevent fraud or imminent harm, or to establish or exercise our legal rights or defend against legal claims; or in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
We do not knowingly collect personal information from children under 13 years of age. If you are under the age of 13, please do not submit any personal information through our Services.
Upon request, we will provide you with information about whether we hold any of your personal data. Users who wish to correct, update or remove any personal details including those from a testimonial or a case study throughout our Services may do so either by accessing their user account or by contacting us at .
You may opt-out of receiving communications from us, remove your information from our database, and choose not to receive future communications from Provide Support by using the 'unsubscribe' option in the email received from us or by contacting us at . However, for as long as you are subscribed to our paid service, you will still be receiving billing-related messages and password recovery emails from us.
If you reside outside of the United States, please note that we may transfer your personal data outside your country. By submitting your personal data or making this data available while using our Services, you consent to such transfer.
Data privacy and security is the highest priority for Provide Support. We take all reasonable and appropriate measures to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. Our servers are located in the top quality US data centers with 24/7/365 multiple-layer security access, infrastructure and perimeter monitoring. We offer a secure connection option in our system. We use the latest TLS protocol with industry-strength AES-256 encryption. If the confidentiality of your chat sessions is important, this feature should be used. If you decide not to use the secure connection, your conversations may be unlawfully intercepted by third parties during transmission over the Internet.