You can change the Visitor Chat Messenger header image and Chat Button online and offline images in your account Control Panel, Account Settings / Images page.
These images will be picked up automatically by the system when you change them. There is no need to regenerate or repaste the chat button code to update images.
Note! Uploading a header image is possible for Modern embedded chat window if an option "Add Company logo to your chat window" is enabled. To enable it, please follow the Account Settings / Visitor Live Chat Messenger page.
Header Background Picture
Header Background Picture will be displayed at the top of the Visitor Chat Messenger.
Header Background Picture in the Visitor Chat Messenger
To choose an image from our gallery, please click the "Select Header Picture from Our Gallery" link or the current header image on the Images page and then click on the chosen image on the gallery page.
If you prefer to upload your own image, please note that it should be in GIF, JPEG or PNG format, up to 1024x512 pixels in size. If the uploaded image exceeds the maximum size, it will be scaled to fit the limits. Animated GIF is also supported. Max image size is 10 MB. Images which exceed this limit will not be uploaded.
Note! Most header images in our gallery are 584x96 or 635x96 pixels in size. This is the best size for the default Visitor Popup Messenger size. If you wish to have header image of different size, you would need to adjust the Visitor Popup Messenger size as well.
Note! The header image is aligned to the right side of the Visitor Popup Messenger. Thus if the header image is wider than needed, it will be cut from the left. You can see how it works on an example below.
Original header image
Visitor Popup Messenger is too narrow - the left part of image is cut
For some header images you can choose a color scheme by clicking a color icon like shown on a screenshot below:
Header image color scheme
Chat Icon will be displayed on your site as the chat button.
Provide Support live chat icon
To choose an image from our gallery, please click the "Select Chat Icons from Our Gallery" link or the current chat icon image on the Images page and then click on the chosen image. A pair of images will be applied to your account - one for Online chat button and one for Offline.
If you prefer to upload your own images, please note that they should be in GIF, JPEG or PNG format, up to 512x512 pixels in size. If the uploaded image exceeds the maximum size, it will be scaled to fit the limits. Animated GIF is also supported. Max image size is 10 MB. Images which exceed this limit will not be uploaded.
You will need to upload two images for the chat button - one for Online and the other for Offline chat button.
If you wish to use chat icons of another graphic format you can use Graphics Chat Button Code with Different Images on Different Site Pages.
Note! Both Online and Offline chat icons should be of the same size. Otherwise Offline chat icon will be automatically scaled to the size of Online chat icon. If you really need one icon to be smaller, you could add a border of your website background color to it to make it of the same size as the bigger one.
Invalid file type
The system accepts GIF, JPEG, JPE or PNG files only.
Attempt to upload an image of prohibited file type
File too long
Maximum allowed file size for header image and chat icon is 200 KB (204800 bytes). Longer files are not accepted by the system.
Attempt to upload an image longer than 200 KB
Prohibited characters in the file name
Only Latin characters and digits are allowed in image file name. If you receive the following error message, please try to rename your file to some simple name like "1.gif"
Attempt to upload a file with prohibited characters in the file name
Invalid file format
You can receive this error message if trying to upload unsupported file type under the name of supported. E.g. upload TIFF file named as JPG.
Attempt to upload a file of invalid format