System messages formatting

General

For editing system messages two types of editors are available:

•WYSIWIG

•HTML

With the help of these editors you can customize your system messages and apply special styles to them.

WYSIWYG editor

WYSIWYG editor is enabled by default in all accounts created after June, 26 2025. It allows using an editor to apply styles to the texts of system messages, add images, clickable links, tables and arrange lists.

WYSIWYG editor for system messages

1.System message text

2.Switcher to HTML editor

3.Description of a system message and the variables used there

4.WYSIWYG toolbar

5.System message formatting preview

HTML editor

HTML editor allows adding pure HTML. The WYSIWYG toolbar is disabled in HTML mode.

System messages editor HTML mode

1.Disabled WYSIWG editor toolbar

2.HTML formatted system message

Technical details

1.All basic HTML tags used for content formatting are allowed. The list of disallowed tags currently is the following: DOCTYPE, HTML, HEAD, BODY, TITLE, META, BASE, SCRIPT, NOSCRPT, LINK, FRAME, FRAMESET, IFRAME, XML. It can be extended at any moment if we notice that some HTML tags are used in an inappropriate way. Also JavaScript event handlers and calls of functions will be cleared from system messages.

2.The text fonts selected for the chat window on the Account Settings / Live Chat Window page are applied to the texts in system messages unless they are overridden by styles which you apply to your system messages.