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Live Chat and BigCommerce Integration
To start integration you need to have an account in Provide Support Live Chat system. If you are an existing user, please log into your account Control Panel on Provide Support website and log into it with your credentials. If you have not had a chance to create an account yet, please register it here and start using your free 10-day fully functional trial.
How to add your chat button to Bigcommerce website
Integration is quite simple and straightforward. The best option for the chat button is appearing in a fixed vertical position like on Provide Support website. To proceed with integration, please follow the below instruction:
1.In your Provide Support account Control Panel, please follow My Account / Account Settings / Images page and select a set of vertical images for your chat buttons. You can take a look at the available Live Chat buttons in our gallery.
2.Follow to My Account / Chat Button Codes page and choose there 'Fully Featured Chat Button Code with Uploadable Online / Offline Images' then check 'Generate a floating chat button code' and specify vertical and horizontal position for your chat button. On the example the chat button is set to appear approximately in the middle of the screen tied to the right side of it.
Chat Button Code for Fixed Position
3.In your Bigcommerce admin panel, please follow Apps and choose Live Chat from the drop down menu:
Live Chat menu item
4.Then on the appeared screen select 'Other Third Party Live Chat Service' and click 'Save' button:
Live Chat Integration
5.Now insert the code you generated on the Step 2, choose 'At the top of the page' option for your chat button location (in general there is no difference which one you choose as the chat button appears in a fixed position) and click 'Save':
How to insert the code for chat button to Bigcommerce
6.This is how the chat button will look on your Bigcommerce website:
Live Chat on Bigcommerce
Direct Integration without using BigCommerce chat plugin:
1.In your BigCommerce admin follow Design mode
2.Choose for editing Footer.html
3.Insert your live chat button code at the very bottom of it
How to start assisting customers
You have successfully added the chat button to your website and now you are ready to start assisting your customers via Live Chat. Please download the operator console for this purpose and log into it with your credentials. You will find them on My Account / Operators and Departments page in your account Control Panel.
You can also continue customizing your Live Chat by applying different customization options in your account Control Panel.