System overview >
About the System
Overview of Service
Provide Support is an online service that allows you to chat in real-time with your website visitors. Live chat enables you to give instant online customer support through your website and proactively sell your products and services. From large corporations to small businesses, Provide Support is a revolutionary way of providing a world-class service. Real-time website chat has proven to increase sales, reduce support costs, and win customer loyalty.
How it Works
When website visitors have questions or need help, they click on a Live Assistance button on the website, which opens a private chat messenger window. The visitor fills in the pre-defined information fields, adds a question, and then clicks on the "Start Chat" button. The customer service representative (operator) receives the call and reviews the information. If the call is accepted, the agent and site visitor communicate with each other via real time text messaging.
Easy to Implement and Use
Chat functionality and visitor traffic monitoring can be added to the website by inserting a short string of HTML into the page source code. You may use the web-based console or download an intuitive stand-alone console version from the Provide Support website. No plug-ins or software installation required on the client side.
Customizable Look and Feel
Design of the Chat Messenger can be easily changed to match your website look and feel. You can upload your own header image, chat button images, change fonts and colors, chat invitation background, so the Chat Messenger will look like a part of your website.
Our software gives you an opportunity of monitoring your website from any location, from any system, connected to the Internet. We save your settings and customizations for you. Our web-hosted system means you don’t have to worry about server capacity, bandwidth usage, system upgrades and other issues.
10-day fully functional trial
You can test the system on your real website with real visitors during the 10-day fully functional trial. Only account name, email and password are required to start the trial. There are no limitations during the trial: all features and standard customizations are available.