Agent Permissions

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Agent Permissions

General

 

Two types of permissions can be activated or deactivated for the agents by the Provide Support account administrator:

 

IP blocking from the agent app

Chats auto accepting

 

IP blocking permission

 

IP blocking can be restricted by the administrator of the Provide Support live chat account:

 

IP blocking permission

IP blocking permission

 

Chats auto accepting permission

 

An option to accept chats automatically can be restricted by the Provide Support account admin:

 

Chats auto accepting restriction

Chats auto accepting restriction

 

Messages deleting permission

 

If messages deleting is restricted in agent's profile, then "Delete this message" option will be inactive for the agent:

 

Deleting message restriction in desktop app

Deleting message restriction in desktop app