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<< Click to Display Table of Contents >> Operator Module > Native agent app > Native agent app 7.X.X > Using the app > Chatting > Agent Permissions |
General
Two types of permissions can be activated or deactivated for the agents by the Provide Support account administrator:
•IP blocking from the agent app
•Chats auto accepting
IP blocking permission
IP blocking can be restricted by the administrator of the Provide Support live chat account:
IP blocking permission
Chats auto accepting permission
An option to accept chats automatically can be restricted by the Provide Support account admin:
Chats auto accepting restriction
Messages deleting permission
If messages deleting is restricted in agent's profile, then "Delete this message" option will be inactive for the agent:
Deleting message restriction in desktop app