Blocking a visitor

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Blocking a visitor

Block a visitor

 

While chatting with an abusive visitor, you can block the IP address of that person directly from the agent app:

 

1.Select a chat room with an abusive visitor

2.Click "Block IP" icon in the messaging toolbar:

 

Block IP icon

Block IP icon

 

3.On the appeared confirmation window insert a comment as a reason of IP blocking

 

Blocking IP address in the agent app

Blocking IP address in the agent app

4.Press "Block" button to confirm

 

The list of all blocked visitors is available from the top menu Tools / Blocked IPs:

 

The list of blocked IPs

The list of blocked IPs