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<< Click to Display Table of Contents >> Operator Module > Overview |
General
Chat operator uses a special tool to monitor the website and chat with visitors - Operator Console.
We offer two types of Operator Console - the web-based one and the stand-alone one.
Both consoles are free and can be used on any number of computers.
The native agent app can be downloaded at https://www.providesupport.com/live-chat-apps page on our site. We offer native agent app for Windows, macOS and Linux.
The browser agent app URL is https://op.providesupport.com/ This app doesn't require installation, it can be easily reached from any computer. It is not as powerful as the native one and supports only basic functions.
Below you can see the comparison chart for the browser and the native apps.
Feature |
Web-based Operator Console |
Stand-alone Operator console |
|---|---|---|
Requires installation |
No |
Yes |
Is common for different OSs (Windows, Linux, macOS) |
Yes |
No |
Supports website monitoring |
Yes |
Yes |
Supports file transferring |
Yes |
Yes |
Pushing pages available |
Yes |
Yes |
Supports proactive chat invitation |
Yes |
Yes |
Geo Location map included |
No |
Yes |
Emoticons menu available |
No |
Yes |
Supports Away status |
Yes |
Yes |
Idle detection |
No |
Yes |
Alerts available |
Yes, new chat call, new chat message and new visitor alerts |
Yes, different sound and visual alerts |
Supports several profiles |
No |
Yes |
Images preview |
Yes |
Yes |
Web-based and Stand-alone Operator Consoles comparison chart
From the chart you can see that the web-based app is perfect to use from different computers, there is no need to download, install and then uninstall it. The native agent app is perfect to use if working from the same computer(s) as it offers wider set of useful and convenient features.