Overview

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  Operator Module >

Overview

General

 

Chat operator uses a special tool to monitor the website and chat with visitors - Operator Console.

 

We offer two types of Operator Console - the web-based one and the stand-alone one.

 

Both consoles are free and can be used on any number of computers.

 

Agent apps types

 

The native agent app can be downloaded at https://www.providesupport.com/live-chat-apps page on our site. We offer native agent app for Windows, Mac OS and Linux.

 

The browser agent app URL is https://op.providesupport.com/ This app doesn't require installation, it can be easily reached from any computer. It is not as powerful as the native one and supports only basic functions.

 

Below you can see the comparison chart for the browser and the native apps.

 

Feature

Web-based Operator Console

Stand-alone Operator console

Requires installation

No

Yes

Is common for different OSs (Windows, Linux, Mac OS)

Yes

No

Supports website monitoring

Yes

Yes

Supports file transferring

Yes

Yes

Pushing pages available

Yes

Yes

Supports proactive chat invitation

Yes

Yes

Geo Location map included

No

Yes

Emoticons menu available

No

Yes

Supports Away status

Yes

Yes

Idle detection

No

Yes

Alerts available

Yes, new chat call, new chat message and new visitor alerts

Yes, different sound and visual alerts

Supports several profiles

No

Yes

Images preview

Yes

Yes

Web-based and Stand-alone Operator Consoles comparison chart

 

From the chart you can see that the web-based app is perfect to use from different computers, there is no need to download, install and then uninstall it. The native agent app is perfect to use if working from the same computer(s) as it offers wider set of useful and convenient features.