Chat Access Restrictions

<< Click to Display Table of Contents >>

  System Setup and Customization > Control Panel > Account customization > Technical customization >

Chat Access Restrictions

Chat Access Restrictions

 

This feature allows blocking access to chat from specific IPs, whole subnets or URLs. It also allows creating so called white list of URLs. This way you can either add a list of allowed websites which can show your chat button and let your customers chat with you or create a black list of IP addresses and website URLs.

Please note! The restrictions by URL works only for accounts where secure connection is enabled.

 

Access Restrictions Settings

Access Restrictions Settings

 

1.'Allow access only from websites with URLs containing" - this option allows you to create a white list of websites which will allow visitors to contact you

2.'Block access from websites with URLs containing" - this option allows you to create a black list of websites where visitors will not be able to chat with you. The chat button will be displayed, but the chat messenger will not load.

3.Here you can add full or partial links. The link will be added after you click 'Add' button

4.You can define here the IPs which will be blocked from accessing your chat. Those can be IPs of abusers for example.

 

When you restrict the access by IP or URL the chat button will be displayed. However, when your visitors attempt to click it, they will get the following warning message:

 

Access restriction warning

Access restriction warning