Privacy Settings

General

Privacy settings allow you to configure additional privacy options like removing visitor's IP and host name from real time monitoring, chat transcripts and offline messages as well as adding a mandatory data processing consent checkbox to your Pre-chat survey an Offline form. Privacy Settings page can be accessed through your account Control Panel Account Settings / Privacy Settings:

Privacy Settings

1.By enabling (1) option IPs and host names of your visitors will be removed from your real-time monitoring, chat transcripts and offline messages. Here is an example of hiding an IP address in our native agent app:

Hidden IP on the console

2.By enabling (2) option a personal data processing consent with a mandatory checkbox will be added to the Pre-chat survey:

Adding a privacy statement to the Pre-chat Survey

3.By enabling (3) option a personal data processing consent with a mandatory checkbox will be added to the Offline Form:

Adding a privacy statement to the Offline Form

4.A consent text area allows adding a text of your personal data processing consent message. It will be displayed along with a mandatory checkbox. Basic HTML formatting is supported:

Consent message example