Privacy Settings

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Privacy Settings

General

 

Privacy settings allow you to configure additional privacy options like removing visitor's IP and host name from real time monitoring, chat transcripts and offline messages as well as adding a mandatory data processing consent checkbox to your pre-chat and Leave a Message forms. Privacy Settings page can be accessed through your account Control Panel Account Settings / Privacy Settings:

 

Privacy Settings

Privacy Settings

 

1.By enabling (1) option IPs and host names of your visitors will be removed from your real-time monitoring, chat transcripts and offline messages. Here is an example of hiding an IP address in the operator console:

 

Hidden IP on the console

Hidden IP on the console

 

2.By enabling (2) option a personal data processing consent with a mandatory checkbox will be added to the pre-chat form:

 

Adding privacy statement to the pre-chat form

Adding privacy statement to the pre-chat form

 

3.By enabling (3) option a personal data processing consent with a mandatory checkbox will be added to the Leave a Message Form:

 

Adding privacy statement to the Leave a Message Form

Adding privacy statement to the Leave a Message Form

 

4.A consent text area allows adding a text of your personal data processing consent message. It will be displayed along with a mandatory checkbox. Basic HTML formatting is supported:

 

consent message example

Consent message example