Visitors

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Visitors

General

 

Real time monitoring results can be accessed in the iOS operator console. They appear on Visitors tab. The following information about visitors is passed in real time:

 

Country

IP address

Operating system

Browser

Current page

Custom fields

 

Additionally, visitors in the list can be filtered to all visitors, those who are chatting with an operator (highlighted with green) and those who are chatting with other operators (highlighted with yellow).

 

Visitors details in real time

Visitors details in real time

 

1."All" - in this tab all visitors are displayed. Visitors chatting with an operator will be highlighted with green and visitors chatting with other operators will be highlighted with yellow.

2."My Chats" -  In this tab only visitors chatting with an operator will be displayed

3."Other Chats" -  In this tab only visitors chatting with other operators will be displayed

4.Additional details - additionally you can open more detailed information from a menu about a visitor (General Info), visitor's navigations (Navigations) and proceed to a chat room (Open chat) if there is an active chat room for a selected visitor.

 

General Info

 

In General Info tab you will find more detailed information about a visitor in a convenient view:

 

General information about a visitor

General information about a visitor

 

Navigations

 

This tab shows a detailed journey of the visitor on your website - all visited pages and the duration of staying there:

 

Navigation history

Navigation history