Operator Module > iPhone agent app >
Real time monitoring results can be accessed in the iOS operator console. They appear on Visitors tab. The following information about visitors is passed in real time:
Additionally, visitors in the list can be filtered: those who are chatting with an operator (highlighted with green) and those who are chatting with other operators (highlighted with yellow).
Real time monitoring in iOS app
1."All" - in this tab all visitors are displayed. Visitors chatting with an operator will be highlighted with green and visitors chatting with other operators will be highlighted with yellow.
2."My Chats" - In this tab only visitors chatting with an operator will be displayed
3."Other Chats" - In this tab only visitors chatting with other operators will be displayed
You can expand general information and navigation history by clicking an "arrow" next to the visitor details in a list
In General Info tab you will find more detailed information about a visitor in a convenient view:
General information about a visitor
This tab shows a detailed journey of the visitor on your website - all visited pages and the duration of staying there: