Operator Module > iPhone Operator Console >
Real time monitoring results can be accessed in the iOS operator console. They appear on Visitors tab. The following information about visitors is passed in real time:
Additionally, visitors in the list can be filtered: those who are chatting with an operator (highlighted with green) and those who are chatting with other operators (highlighted with yellow).
Visitors details in real time
1."All" - in this tab all visitors are displayed. Visitors chatting with an operator will be highlighted with green and visitors chatting with other operators will be highlighted with yellow.
2."My Chats" - In this tab only visitors chatting with an operator will be displayed
3."Other Chats" - In this tab only visitors chatting with other operators will be displayed
4.Additional details - additionally you can open more detailed information from a menu about a visitor (General Info), visitor's navigations (Navigations) and proceed to a chat room (Open chat) if there is an active chat room for a selected visitor.
In General Info tab you will find more detailed information about a visitor in a convenient view:
General information about a visitor
This tab shows a detailed journey of the visitor on your website - all visited pages and the duration of staying there: