Using the Console

Web app settings

In the web app you can configure your app display mode - light or dark, select among several colors, activate links preview, configure sound and browser notifications and activate auto options accept for chats:

Web app settings

1.Play sound alert on new chat call - this option enables a sound notification for an incoming chat request

2.Play sound alert on new chat message - this option enables a sound notification for a new message sent in chat

3.Play sound alert on new visitor (if Visitors tab is open) - this option enables a sound notification for a new visitor entering a website. It will work if the monitoring is enabled. For this Visitors tab should be open in the app.

4.Accept visitor calls automatically - this option allows accepting chat requests automatically, without clicking the "accept" button

5.Show browser notifications on new chats and messages - this option enables browser notifications for two events: a new chat request and a new chat message.

6.Show web links preview - this option if enabled will let agents see preview for links sent in chat

7.App color - you can choose here the app mode - light or dark - and select a color scheme for it