How to recover your password

General

If you forgot your operator password, you can recover it using our special Operator Password Recovery tool. To recover the password you need to know

•your account name

•your operator login

There should be also an email specified in your operator profile in the account Control Panel for password recovery messages sending.

To recover the password, please do the following:

1.Click 'Forgot your password?' link on the browser app login form

Web-based Operator Console login form - password recovery link

2.Fill in the Operator Password Recovery form

3.Click Send Password button

Operator Password Recovery form

If an email is specified in your operator profile in the account Control Panel, you'll see the following information and the password will be sent to the email.

Operator password recovered successfully

Possible problems

If there is no email specified in your operator profile in the account Control Panel, you'll see the following error message.

Operator password not recovered

You can reset your agent password in your account Control Panel, Operators and Departments page. If you don't have an access to the account Control Panel, please ask your account administrator to do this.