Chat Transcripts App

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Chat Transcripts App

General

 

Chat transcripts app allows viewing chat transcripts online. The chat transcripts are stored on Provide Support servers in this case. At present the app is available for beta testing and chat transcripts storage is provided for free during the beta testing period.

 

Chat transcripts storage activation

 

To activate chat transcripts storage you need to do the following:

 

1.Log into your account Control Panel on our website

2.On the Account Dashboard page click "Enable chat transcripts saving for your account" link
 

Chat transcripts saving activation

Chat transcripts saving activation

 

3.Confirm your consent to store chat transcripts on the Provide Support server by checking "Enable chat transcripts saving for your account" checkbox. After activation all your subsequent chat transcripts will be stored
 

Chat transcripts saving confirmation

Chat transcripts saving confirmation

 

4.After enabling chat transcripts saving you will get the following update confirmation
 

Transcripts saving update

Transcripts saving update

 

Please note! During the beta testing period the feature of chat transcripts storage is provided for free. However, this will change after the official release of the feature.

 

Chat transcripts app opening

 

Chat transcripts app can be opened the following way:

 

1.You can click "Open transcripts app" link on your Account Dashboard page. In this case you will log into your transcripts app automatically

 

Chat transcripts app opening

Chat transcripts app opening

 

2. Or follow https://transcripts.providesupport.com/login link and log into using your account name and account password

 

Chat transcripts app login form

Chat transcripts app login form

 

Chat transcripts storage deactivation

 

If you decide to disable chat transcripts storage you need to do the following:

 

1.Click "Disable chat transcripts saving for my account" on your account Dashboard page
 

Chat transcritps storage deactivation

Chat transcritps storage deactivation

 

2.Uncheck "Enable chat transcripts saving for your account" checkbox.
 

Chat transcripts storage deactivation

Chat transcripts storage deactivation