Shortcuts

Ctrl+Shift+S

Console status switch (Online/Away)

Ctrl+Shift+L

Console log in/log out

Ctrl+O

Open console Options window

Сtrl+P

Open console Profile Manager window

Ctrl+F

Open Find dialog (works when Visitors tab is opened)

Ctrl+R

Move focus to the Canned Responses section in the right sidebar

Ctrl+E

Toggling between chat tabs in the active group (current chats or monitored chats)

Ctrl+T

Toggling between items in the left sidebar

Ctrl+Shift+A

Accept incoming chat (you need to toggle to the chat room first and then accept it)

Ctrl+Shift+D

Deny incoming chat (you need to toggle to the chat room first and then reject it). No Available Operators system message will be displayed for the visitor

Ctrl+Shift+X

Close current chat room

Ctrl+S

Open Send File window (works when at least one chat room is opened)

Ctrl+Shift+R

Moves focus to Search field above the Canned Responses section in the right sidebar

Ctrl+Shift+I

Inserts the selected canned response to the message input field

Ctrl+Shift+M

Sends the selected canned response to the current chat