Managing agent permissions

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Managing agent permissions

Managing agent permissions

 

You can restrict your agents from the following features in the agent app or grant them permissions to:

 

automatically accept chats

block IP addresses

deleting agent's messages

editing agent's messages (5 latest messages can be edited)

monitoring chats of other agents

 

To check permission options you need to switch to the Operator Permissions view on the My Account / Operators and Departments page:

 

Agent permissions view

Agent permissions view

 

 

To set permissions for an agent you need to do the following:

 

1.Click on the Update ("pencil") icon next to the agent's profile

2.Scroll down to Operator Permissions section

3.Deactivate the options you would like to hide from the agent app. By default all permissions are active

 

Activate or deactivate permissions for agents

Activate or deactivate permissions for agents