Chat transcripts app filters

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Chat transcripts app filters

General

 

Sorting chat transcripts in the app is possible by using the following filters:

 

1.By client name: first go digits, then names sorted in alphabetical order, both ascending and descending sorting is possible

2.By agent name: first go digits, then names sorted in alphabetical order, both ascending and descending sorting is possible

3.Started: the dates range for displaying chat transcripts can be selected according to the selected filter, like shown on a screenshot below, both ascending and descending sorting is possible

 

Filters for dates

Filters for dates

 

4.Chat length: the total duration of a chat, both ascending and descending sorting is possible

5.Messages in chat: the number f messages sent in chat, both ascending and descending sorting is possible

6.Client email: sorting by customer email when first go emails starting with digits and then they are sorted in alphabetical order, both ascending and descending sorting is possible

7.Browser: sorting in alphabetical order by browser name, both ascending and descending sorting is possible

8.OS: sorting in alphabetical order by operating system name, both ascending and descending sorting is possible

9.Called from: sorting by the website page where the chat button was clicked, both ascending and descending sorting is possible

10.IP: sorting by IP address in ascending or descending order