Away mode in agent app

Away mode

Away mode allows you:

•to monitor the website and handle all current chats

•to initiate operator-to-operator calls with other operators and receive such calls from other operators

•invite other operators to your current chats.

Away mode doesn't allow you:

•to receive new chat calls as you appear as offline operator for the website visitors

•to send proactive chat invitations to your website visitors.

To switch to Away mode you need to change your status in the agent app. You can do this in several ways:

•By clicking on the icon in left panel at the bottom

•Via the console main menu File / My Status / Away

•Via the console tray menu My Status / Away

If you are the only online agent and change your status to Away, the chat button on your website will switch to Offline.