Away mode in agent app

<< Click to Display Table of Contents >>

  Operator Module > Native agent app > Native agent app 7.X.X > Using the app > Chatting >

Away mode in agent app

Away mode


Away mode allows you:


to monitor the website and handle all current chats

to initiate operator-to-operator calls with other operators and receive such calls from other operators

invite other operators to your current chats.


Away mode doesn't allow you:


to receive new chat calls as you appear as offline operator for the website visitors

to send proactive chat invitations to your website visitors.


To switch to Away mode you need to change your status in the agent app. You can do this in several ways:


By clicking on the icon in left panel at the bottom

How to switch to away


Via the console main menu File / My Status / Away

Via the console tray menu My Status / Away


If you are the only online agent and change your status to Away, the chat button on your website will switch to Offline.