Account Stats

Account Stats Overview

 

Account statistics overview will provide you a general insight into your customer service team performance:

 

 

Account statistics example

Account statistics example

 

1.Data timeline overview: in the grid you can choose which values to display on the timeline and view their graphical representation

2.Visitor-initiated chats: the information about chats and pre-chat form loads for the whole account within selected time period

3.Proactive chats: the information about proactive chats sent by all operators within selected time period

4.Chat status: how long the account remained online and offline

5.Offline messages: the information about offline form loads and offline messages sent within selected time period.

6.Clears all checked boxes

7.Export to CSV button