Provide Support's customers are located all over the world and belong to a wide variety of markets and industries. They use our service because they've found that live support improves customer relationships, increases revenue, boosts brand recognition, and reduces sales and support costs.

The following organizations have added Provide Support ® service to their websites. We thank them for letting us know what they think of our service and allowing us to post their comments on this page.

  • "The Office of Telecommunications at Florida State University uses this feature primarily in a help desk context. Therefore, our audience of users is limited mainly to the faculty, staff, and students of our university who need assistance with telecommunications services. An average of four OTC operators are logged in on a daily basis. According to our customers, the chat software is a wow-factor on the OTC website. Some of the features that the OTC operators find useful and fun are the icons with the new version, the ability to push a page, and accessibility of transcripts of completed chats. Our operators experience enhanced productivity while using your product because they can simultaneously contact other resources either by inviting another operator into the chat or calling other departments for assistance with customer issues."

    Sandra Gillespie
    Sr. Information Specialist
    Office of Telecommunications
  • "Our experience, as a company, with Provide Support, so far is excellent!!! We have received excellent treatment whenever we needed to contact Provide Support.

    The answers are accurate and meaningful while employees are always courteous and patient in our discussions!!! The live chat services provided are of high quality, user friendly and very usable.

    Keep up the good work!!!"

    Nikos Feratis
  • "Dear Provide Support,
    My name is Jay Butler and I am the managing director of Asset Protection Services International, Ltd. We provide sales, marketing and customer support for incorporation services in five jurisdictions including the British Virgin Islands, Hong Kong, the Republic of Seychelles, the United Kingdom and the United States. We service a clientele base located worldwide and rely heavily on our website and the live online chat by "Provide Support" as a primary means of communication. Giving prospects an immediate, free and secure way to contact us for help has been invaluable to our success. We are very pleased with the consistent and reliable services provided by your company and we thank you for your excellent customer support."

    Jay Butler
    Managing Director
  • "We have had the provide support integrated into our website for a while now and we have received wonderful feedback from clients who can contact us in real time and get fast answers to their questions. A real personal touch that online business lacks. This product makes us look good as we can provide such quick customer service.Something impressive and memorable that will keep clients coming back to us. Highly recommended to all online businesses."

    Anna Mehrabian
  • "We've been using Provide Support for over 6 months and have been thrilled to bits with it since the very first day. Unlike many of our competitors, providing excellent technical support is important to us. Provide Support's on-line chat software has opened up a great new way for customers and prospects to get in touch with us and have their questions answered right away. We chose Provide Support because it had the best flexibility in the features and functions that it offers and a pricing model that is affordable and scalable to our needs."

    Don Leclair
  • "We are quite happy with Provide Support. Our distance learning students appreciate the opportunity to receive live support without having to make a long distance phone call."

    Roger Dutcher
  • "In a nutshell the improvements over your competitor are substantial. First the code is W3C compliant, second it is also a lot faster than the other chat programs that require large blocks of code to be downloaded. This is now becoming important as the search engines are beginning to factor in site speed. Since switching our site has improved in performance by 25% and our conversion rate is up by about 15% over the other software likely due to a neater interface that is more customizable. Technical support has been not only proficient but outstanding as well."

    Scott Simard
  • "The ProvideSupport messaging system has allowed our team an innovative new way to service our clients' enquiries. The solution was very easy to set up, to use and the cost is minimal. I have completed entire sales with customers purely through the messaging system. Our staff experience greater productivity whilst using the product as they can contact other staff and telephone people whist dealing with the customers' issues. The image that is gives our company is fantastic too. People are always excited and impressed with the ease of use and gives people great confidence when trading with us. It is a product that I would recommend whole-heartedly. Thank you!"

    Sujan Shah
    Managing Director
  • "We really appreciate your services. We did find an impact on our business process. It is another avenue to talk to customer on a one-on-one basis. Your service is excellent."

    Director of