Testimonials

"I tested a number of different chat support clients and Provide Support was by far the best. The utter simplicity, flexibility of features and affordable price were very attractive. Ultimately we have been able to reduce phone calls to near zero while continuing to provide immediate and high quality support with less staff. If it hasn't been made clear yet, your reps can reply to more customer queries via chat than phone. Plus, customers love it."

Geoffrey Mack,
Product Manager
Alexa Internet

"We have used several live support applications over the years, but Provide Support is by far the best. This software is stable, easy to use and pleasing to the eye. It is also extremely reliable, a trait not shared by other live chat software on the market today.

If you plan to offer a live chat feature on your site then you should not consider using anything other than Provide Support."

Matt Wallis,
Director
UnitedHosting.co.uk

"The Office of Telecommunications at Florida State University uses this feature primarily in a help desk context. Therefore, our audience of users is limited mainly to the faculty, staff, and students of our university who need assistance with telecommunications services. An average of four OTC operators are logged in on a daily basis. According to our customers, the chat software is a wow-factor on the OTC website. Some of the features that the OTC operators find useful and fun are the icons with the new version, the ability to push a page, and accessibility of transcripts of completed chats. Our operators experience enhanced productivity while using your product because they can simultaneously contact other resources either by inviting another operator into the chat or calling other departments for assistance with customer issues."

Sandra Gillespie,
Sr. Information Specialist
Office of Telecommunications
Florida State University

"The ProvideSupport instant messaging system has allowed our team to be much more responsive to our client needs. We have realized more than a 500% return on our investment, and continue to see the benefits each day. Our clients appreciate our responsiveness and the options we give them in contacting us. In addition, we have noticed a decrease in our toll-free phone bill, as many of our support calls are now coming in via the Provide Support IM, freeing up phone lines and eliminating calls. It is an excellent support and client management tool, as well as being a new point of entry for our pre-sales group. We have found that we have captured several clients who prefer not to speak on the phone at first. As an added bonus, having the IM links on our website provides an additional incentive for our clients to keep returning to the site, so that we can effectively use our website to communicate to both prospects and existing clients."

Robert Corrao,
President
Softlink America, Inc.

"In the last month of using Provide Supports Live chat system, our sales have jumped to over four times our previous volume. We're able to answer customer questions before purchase without the hassles and overhead involved with the standard phone support system. Real-time visitor tracking is a valuable feature that lets us track the habits of visitors and provide immediate support on the products they are looking at. We are confident in recommending this wonderful tool to ANY e-Commerce or customer support related website. Great job, ProvideSupport.com!"

Raymond Glen,
President
MaxWigs.com

"We've been using Provide Support for over 6 months and have been thrilled to bits with it since the very first day. Unlike many of our competitors, providing excellent technical support is important to us. Provide Support's on-line chat software has opened up a great new way for customers and prospects to get in touch with us and have their questions answered right away. We chose Provide Support because it had the best flexibility in the features and functions that it offers and a pricing model that is affordable and scalable to our needs."

Don Leclair,
President
Tembria

"Great script, very easy to use and clean modern design. Support is extremely helpful and friendly. Within the first day I started turning traffic into sales! I have looked at many live chat scripts and this is definitely the best. With the great design and features these guys know what they're doing, and are miles farther then their competitors!"

Drew Wofford
HealthEcology

"We have been using ProvideSupport.com for our live support services now for almost three years. Prior to switching to them we tried a number of other live support companies and found them all to be very unreliable.

During the years we have used ProvideSupport.com, we have found to be extremely professional, reliable and technically superior. Their uptime has been amazing considering the amount of connections they have to deal with. They always seem to be in constant development, adding new functions to their support applications and making it easier for the customers. I would highly recommend their services to anyone who's looking for a low cost easy to set up live support application."

G. Bryce,
Sys-Admin
AllOver.ca

"We're a well-known e-learning software company that prides itself on quality products and superb customer service, so we refuse to use any product that doesn't meet our very high standards.

After experiencing one headache after another with licensed live chat software running on our own server, I began a frustrating search to find a replacement offering. I tested a handful of other solutions before finding Provide Support, which is far and away the best live chat offering on the market. It's fast, incredibly reliable, easy to set up, and provides my customers with a seamless user experience - without the need to be tied to a specific browser or to download clunky Java. The admin configuration is a snap to set up. You also can't beat the price. Other solutions are way overpriced.

We've been using Provide Support to offer our prospects and platinum support customers live sales chat for more than 6 months now, and I see no reason to ever look for an alternative. Quite simply, it works."

Gabe Anderson,
Director of Customer Support
Articulate

"The ProvideSupport messaging system has allowed our team an innovative new way to service our clients' enquiries. The solution was very easy to set up, to use and the cost is minimal. I have completed entire sales with customers purely through the messaging system. Our staff experience greater productivity whilst using the product as they can contact other staff and telephone people whist dealing with the customers' issues. The image that is gives our company is fantastic too. People are always excited and impressed with the ease of use and gives people great confidence when trading with us. It is a product that I would recommend whole-heartedly. Thank you!"

Sujan Shah
Managing Director
Carrier Bag Shop

"We are quite happy with Provide Support. Our distance learning students appreciate the opportunity to receive live support without having to make a long distance phone call."

Roger Dutcher
Texas Woman's University

"We really appreciate your services. We did find an impact on our business process. It is another avenue to talk to customer on a one-on-one basis. Your service is excellent."

Director of
Project Management Training Institute