Testimonials

"I tested a number of different chat support clients and Provide Support was by far the best. The utter simplicity, flexibility of features and affordable price were very attractive. Ultimately we have been able to reduce phone calls to near zero while continuing to provide immediate and high quality support with less staff. If it hasn't been made clear yet, your reps can reply to more customer queries via chat than phone. Plus, customers love it."

Geoffrey Mack,
Product Manager
Alexa Internet

"We have used several live support applications over the years, but Provide Support is by far the best. This software is stable, easy to use and pleasing to the eye. It is also extremely reliable, a trait not shared by other live chat software on the market today.

If you plan to offer a live chat feature on your site then you should not consider using anything other than Provide Support."

Matt Wallis,
Director
UnitedHosting.co.uk

"The Office of Telecommunications at Florida State University uses this feature primarily in a help desk context. Therefore, our audience of users is limited mainly to the faculty, staff, and students of our university who need assistance with telecommunications services. An average of four OTC operators are logged in on a daily basis. According to our customers, the chat software is a wow-factor on the OTC website. Some of the features that the OTC operators find useful and fun are the icons with the new version, the ability to push a page, and accessibility of transcripts of completed chats. Our operators experience enhanced productivity while using your product because they can simultaneously contact other resources either by inviting another operator into the chat or calling other departments for assistance with customer issues."

Sandra Gillespie,
Sr. Information Specialist
Office of Telecommunications
Florida State University

"Dear Provide Support,
My name is Jay Butler and I am the managing director of Asset Protection Services International, Ltd. We provide sales, marketing and customer support for incorporation services in five jurisdictions including the British Virgin Islands, Hong Kong, the Republic of Seychelles, the United Kingdom and the United States. We service a clientele base located worldwide and rely heavily on our website www.AssetProtectionServices.com and the live online chat by "Provide Support" as a primary means of communication. Giving prospects an immediate, free and secure way to contact us for help has been invaluable to our success. We are very pleased with the consistent and reliable services provided by your company and we thank you for your excellent customer support."

Jay Butler
Managing Director
Asset Protection Services International, Ltd

"In the last month of using Provide Supports Live chat system, our sales have jumped to over four times our previous volume. We're able to answer customer questions before purchase without the hassles and overhead involved with the standard phone support system. Real-time visitor tracking is a valuable feature that lets us track the habits of visitors and provide immediate support on the products they are looking at. We are confident in recommending this wonderful tool to ANY e-Commerce or customer support related website. Great job, ProvideSupport.com!"

Raymond Glen,
President
MaxWigs.com

"We've been using Provide Support for over 6 months and have been thrilled to bits with it since the very first day. Unlike many of our competitors, providing excellent technical support is important to us. Provide Support's on-line chat software has opened up a great new way for customers and prospects to get in touch with us and have their questions answered right away. We chose Provide Support because it had the best flexibility in the features and functions that it offers and a pricing model that is affordable and scalable to our needs."

Don Leclair,
President
Tembria

"Great script, very easy to use and clean modern design. Support is extremely helpful and friendly. Within the first day I started turning traffic into sales! I have looked at many live chat scripts and this is definitely the best. With the great design and features these guys know what they're doing, and are miles farther then their competitors!"

Drew Wofford
HealthEcology

"In a nutshell the improvements over your competitor are substantial. First the code is W3C compliant, second it is also a lot faster than the other chat programs that require large blocks of code to be downloaded. This is now becoming important as the search engines are beginning to factor in site speed. Since switching our site has improved in performance by 25% and our conversion rate is up by about 15% over the other software likely due to a neater interface that is more customizable. Technical support has been not only proficient but outstanding as well."

cott Simard
PromoManagers Inc.

"We're a well-known e-learning software company that prides itself on quality products and superb customer service, so we refuse to use any product that doesn't meet our very high standards.

After experiencing one headache after another with licensed live chat software running on our own server, I began a frustrating search to find a replacement offering. I tested a handful of other solutions before finding Provide Support, which is far and away the best live chat offering on the market. It's fast, incredibly reliable, easy to set up, and provides my customers with a seamless user experience - without the need to be tied to a specific browser or to download clunky Java. The admin configuration is a snap to set up. You also can't beat the price. Other solutions are way overpriced.

We've been using Provide Support to offer our prospects and platinum support customers live sales chat for more than 6 months now, and I see no reason to ever look for an alternative. Quite simply, it works."

Gabe Anderson,
Director of Customer Support
Articulate

"The ProvideSupport messaging system has allowed our team an innovative new way to service our clients' enquiries. The solution was very easy to set up, to use and the cost is minimal. I have completed entire sales with customers purely through the messaging system. Our staff experience greater productivity whilst using the product as they can contact other staff and telephone people whist dealing with the customers' issues. The image that is gives our company is fantastic too. People are always excited and impressed with the ease of use and gives people great confidence when trading with us. It is a product that I would recommend whole-heartedly. Thank you!"

Sujan Shah
Managing Director
Carrier Bag Shop

"We are quite happy with Provide Support. Our distance learning students appreciate the opportunity to receive live support without having to make a long distance phone call."

Roger Dutcher
Texas Woman's University

"We really appreciate your services. We did find an impact on our business process. It is another avenue to talk to customer on a one-on-one basis. Your service is excellent."

Director of
Project Management Training Institute