New updates and bug fixes for Operator Console version 5.8.1. Download the console here.
Live Chat Tips and Tricks
In this block you will find lots of useful tips and tricks which will help to take the most out of our live chat solution and improve your customer service
Customer Support Tips
If you don't offer 24/7 support, you can redirect visitors to your own contact form when you are not available.
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Proactive Chat Invitation Tips
Visitors will be more likely to accept your chat invitation if it offers something useful to them, for example, a discount.
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Proactive Chat Invitation Tips
Don’t throw a chat invitation at a visitor’s face right after landing on your website. Many visitors consider this annoying and may leave the website.
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Proactive Chat Invitation Tips
Sending an invitation to a website visitor who already rejected it once is a really bad idea.
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Customer Support Tips
If you don't offer 24/7 support, make it clear what your company’s working hours are and when users can find you online.
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Customer Support Tips
If you don't offer 24/7 support, you can hide your chat button from the website when you are not available.
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Did you know?
45% of US consumers will abandon an online transaction if their questions or concerns are not addressed quickly.
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Did you know?
89% of consumers have stopped doing business with a company after experiencing poor customer service.
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Did you know?
85% of consumers quit doing business with a company because of a bad customer experience.
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Did you know?
57% of consumers prefer live chat assistance over other support channels.
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Did you know?
30% of buyers expect to find a live chat on a website.
20% of conversions increase is noticed when using live chat.
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