Shortcuts

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  Operator Module > Stand-alone Operator Console > Using the console >

Shortcuts

Operator Console supports the following shortcuts:

 

Ctrl+Shift+S

Console status switch (Online/Away)

Ctrl+Shift+L

Console log in/log out

Ctrl+O

Open console Options window

Сtrl+P

Open console Profile Manager window

Ctrl+F

Open Find dialog (works when Visitors tab is opened)

Ctrl+R

Open Canned Responses window

Ctrl+G

Open Canned Responses window

Ctrl+R

Paste selected canned response (works when Canned Responses window is opened)

Ctrl+D

Send selected canned response (works when Canned Responses window is opened)

Ctrl+E

Toggling between chat tabs (works when at least 2 chat rooms are opened)

Ctrl+T

Toggling between tabs in the Info Pane

Ctrl+Shift+A

Accept incoming chat (you need to toggle to the chat room first and then accept it)

Ctrl+Shift+D

Deny incoming chat (you need to toggle to the chat room first and then accept it). No Available Operators system message will be displayed for the visitor

Ctrl+Shift+X

Close current chat room

Ctrl+S

Open Send File window (works when at least one chat room is opened)