Offline Message window editing

<< Click to Display Table of Contents >>

  System Setup and Customization > Control Panel > Account customization > Visual customization >

Offline Message window editing

General

 

Offline Message window is the screen your visitors see when they click on the offline Live Support button on your website and the option to display Offline Message window is enabled in your account.

 

Live Chat Offline Window

Default Offline window

 

1.Header background image is common for the pre-chat, chat and offline chat windows

2.Leave a Message Form Header Text is displayed on the Offline Message window only

3.Leave a Message form allows your visitors to leave a message to you even if the chat is offline. The form is customizable

 

Customization of the Offline Message window

 

The Offline Message window can be customized from the account Control Panel.

 

1.Header background image can be changed on the Account Settings / Images page.

2.Leave a Message Form Header Text can be changed on the Account Settings / System Messages page.

3.Leave a Message form can be changed on the Account Settings / Leave a Message Form Fields page.

 

Leave a Message Form Fields page

Leave a Message Form Fields page

 

Add / edit / delete / reorder Leave a Message form fields

 

Add

 

To add a new field, please do the following:

 

1.Click "Add New Field" link in the top right corner of the Existing Fields table

2.Enter a new field title in the "Field Title" field on the "New Field" form

3.Choose the field type in the "Field Type" field on the "New Field" form

4.Define the field width either in pixels or percent of available space

5.Choose the field input area position either next to the field title or below it

6.Check the "Make this field required" option if you wish the field to be required on the "New Field" form

7.Press "Create" button

 

Creating new field on offline message window

Creating new field on offline message window

 

Edit

 

To edit an existing field, please do the following:

 

1.Click "Edit" link next to the field description

2.Change all needed field's properties on the "Update Field" form

3.Press "Save" button

 

Delete

 

To delete an existing field, please do the following:

 

1.Click "Delete" link next to the field description

2.Confirm field deleting on the "Delete Input Field" form

 

Field deleting confirmation

Field deleting confirmation

 

Reorder

 

To reorder fields on the pre-chat window, please use the "Move this field up" and "Move this field down" (up and down arrows icons) links next to the field description.

 

Field properties

 

Field Title property is a text which will be displayed as a filed caption. It supports HTML formatting.

 

Field Type property determines type, purpose and appearance of the field input area. You can choose a field type from the predefined list.

 

You can use one of the following special field types:

 

Name - information from this filed will be used as the sender name in the offline email From field. Note! The sender name will be displayed as "Anonymous Visitor" if this field is not filled or if you remove the field of such a type completely. Only one field of Name type can be added to the Leave a Message Form.

Message - the content of this field will be displayed as the offline email text.

Subject - the content of this field will be displayed as the offline email subject. Note! The subject will be displayed as "<No Subject>" if this field is not filled or if you remove the field of such a type completely. Only one field of Name type can be added to the Leave a Message Form.

Email Address - the content of this field will be used as the sender email in the offline email From field. Note! The sender email will be displayed as "[email protected]" if this field is not filled or if you remove the field of such a type completely. Only one field of Name type can be added to the Leave a Message Form.

Select Country - this field allows the visitor to choose the country from the predefined list

Select State - this field allows the visitor to choose the USA state from the predefined list

Captcha  - this field allows adding a Captcha to the Leave a Message Form. Captcha field is required by default

 

There are also 2 common field types:

 

Text - the visitor will be able to enter some short text here. The content of such a field will be added to the offline email text.

Text Area - the visitor will be able to enter some long text here. The content of such a field will be added to the offline email text.

 

Width property defines the field input area width. The width can be defined either in pixels on in percent of available space.

 

Height property defines the field input area height. This property is available for Text Area and Message field types only.

 

Field Layout property defines if the field input area should be displayed in the same line with the field title or below it. Two-line layout allows to create the filed of the biggest possible width.

 

Make this field required property determines if the field will be required or optional to fill in.

 

Email field on leave a message form

Example of adding new required "Your Email" filed to the offline message window

 

When you receive offline messages to your email, you will see all information from the additional fields  in the offline message. Details from the Subject field will be displayed in the email Subject field and email address from the Email field will appear in "From" field of the email. Other information as well as the link where the offline chat button was clicked ('Sent from' field) will appear under 'User Details' section of the offline message