General

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General

General

 

The web-based operator console opens in a browser window. It looks like a webpage, its URL is http://operator.providesupport.com/

 

As you can see from the comparison chart, the Web-based Console is less powerful than the Stand-alone one. But it still can be useful for operators who travel a lot and work from different computers, who cannot install the Stand-alone Console due to some security policy, etc.

 

The web-based Operator Console is common for different operating systems: Windows, Mac OS, Linux. It supports most of popular browsers.

 

The console has the following look:

 

Web based operator console

Web Based Operator Console

 

1.Each chat session appears as a separate "room tab" labeled with visitor name

2.Operator's, visitor's and system messages are displayed in the main message area

3.Chat messages are typed in the text input area. All world languages are supported.

4.You can proactively invite your website visitors to chat by clicking "Call" link

5.You can see the active chat session participants' details (both visitor's and operator's)

6.You can see your website visitors' navigation history

7.You can switch the console to the chosen visitor chat tab