Overview

<< Click to Display Table of Contents >>

  Operator Module >

Overview

General

 

Chat operator uses a special tool to monitor the website and chat with visitors - Operator Console.

 

We offer two types of Operator Console - the web-based one and the stand-alone one.

 

Both consoles are free and can be used on any number of computers.

 

Operator Console types

 

The stand-alone Operator Console can be downloaded at Downloads page on our site. We offer the stand-alone Operator Console for Windows, Mac OS and Linux.

 

The web-based Operator Console URL is http://operator.providesupport.com/ This console doesn't require installation, it can be easily reached from any computer. It is not as powerful as the stand-alone one and supports only basic functions.

 

Below you can see the comparison chart for the web-based and the stand-alone consoles.

 

Feature

Web-based Operator Console

Stand-alone Operator console

Requires installation

No

Yes

Is common for different OSs (Windows, Linux, Mac OS)

Yes

No

Supports website monitoring

Yes

Yes

Supports file transferring

Yes

Yes

Pushing pages available

Yes

Yes

Supports proactive chat invitation

Yes

Yes

Geo Location map included

No

Yes

Emoticons menu available

No

Yes

Supports Away status

Yes

Yes

Idle detection

No

Yes

Alerts available

Yes, but only On New Visitor sound alert

Yes, different sound and visual alerts

Supports several profiles

No

Yes

Web-based and Stand-alone Operator Consoles comparison chart

 

From the chart you can see that the web-based console is perfect to use from different computers, there is no need to download, install and then uninstall it. The stand-alone console is perfect to use if working from the same computer(s) as it offers wider set of useful and convenient features.