How to login and appear online

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  Operator Module > Web-based Operator Console > General >

How to login and appear online

How to login

 

To login to the Web-based Console, please open it and fill in the following form with:

your account name

your operator login

your operator password

Then please click Login.

 

Web-based Operator Console Login form

Web-based Operator Console login form

 

Appearing online problems

 

If you are logged into the Operator Console but the chat button on your website is still offline, you need to check settings in the account Control Panel, Operators and Departments page. There should be at least one department created in the account and one operator assigned to it. If you don't have an access to the account Control Panel, please ask your account administrator to do this.