Proactive Chat Invite your website visitors to chat with you in a private, one-on-one sales and support environment. | | Assign Operators to Multiple Departments Operators can be assigned to several departments to maximize productivity and improve quality of service. If the customer chooses preferred department on the start chat form, only operators assigned to that department will receive the call. |
Automatic Emailing of Chat Transcripts Improve customer service by automatic emailing your chat transcripts to one or more addresses for later review or adding to your knowledge base. | No Software Installation Required Use browser based version of the Operator Console when traveling, or if you would like to avoid installing Windows Operator Console on your computer. |