Live Chat

Live Chat with Website Visitors

Provide superior customer service by chatting live with your customers and walking them through your website.

Operator-to-Operator Chat

Initiate chats with other operators in separate chat rooms or invite other operators into your current room. This feature allows handling of complex requests or transferring of visitor calls.

Multiple Simultaneous Chat Sessions

One operator can handle any number of chat sessions at the same time. Each session runs in a separate room tab in the Operator Console. Operators can accept or ignore incoming chat request by clicking on "Accept" or "Ignore" button in the room tab.

Emoticons

Add a personal touch to your messages and make support experience more friendly for your customers.

Proactive Chat

Invite your website visitors to chat with you in a private, one-on-one sales and support environment.

Assign Operators to Multiple Departments

Operators can be assigned to several departments to maximize productivity and improve quality of service. If the customer chooses preferred department on the start chat form, only operators assigned to that department will receive the call.

Transferable Calls

Unable to answer specific customer's question? Bring other operators into your chat or hand over conversations to other operators for additional help.

Easy Integration with Your Web Site

Basic setup includes simple online registration and placing of the chat button code or link on your website pages.

Automatic Emailing of Chat Transcripts

Improve customer service by automatic emailing your chat transcripts to one or more addresses for later review or adding to your knowledge base.

No Software Installation Required

Use browser based version of the Operator Console when traveling, or if you would like to avoid installing Windows Operator Console on your computer.