Live Chat

Live Chat with Website Visitors

Provide superior customer service by chatting live with your customers and walking them through your website.

Multiple Simultaneous Chat Sessions

One operator can handle any number of chat sessions at the same time. Each session runs in a separate room tab in the Operator Console. Operators can accept or ignore incoming chat request by clicking on "Accept" or "Ignore" ("X") button in the room tab. Chat room tabs with new messages are marked with a blinking "envelope" image to attract the operator's attention.

Operator-to-Operator Chats

Initiate chats with other operators in separate chat rooms to request assistance or exchange important information.

Transferable Calls

Unable to answer specific customer's question? Bring other operators into your chat or hand over conversations to other operators for additional help.

Proactive Chat

Invite your website visitors to chat with you in a private, one-on-one sales and support environment. You can send a proactive chat invitation manually for each particular visitor and the visitor can accept it or decline.

File Transfer

Avoid blocking and deferring important documents sent via email by using File Transfer feature. Files of any type up to 10MB in size can be sent right through the chat. Your visitors won't need to switch to other applications to receive your price list, presentation, etc. Files can be transferred from both visitor's and operator's sides. But you can disable this possibility for visitors if needed.

Emoticons

Add a personal touch to your messages and make support experience more friendly for your customers by using emoticons built in the stand-alone Operator Console.

Assign Operators to Multiple Departments

Operators can be assigned to several departments to maximize productivity and improve quality of service. If the customer chooses preferred department on the start chat form, only operators assigned to that department will receive the call.

Easy Integration with Your Web Site

Basic setup includes simple online registration and placing of the chat button code or link on your website pages.

Automatic Emailing of Chat Transcripts

Improve customer service by automatic emailing your chat transcripts to one or more addresses for later review or adding to your knowledge base.

No Software Installation Required

Use browser based version of the Operator Console when traveling, or if you would like to avoid installing Windows Operator Console on your computer.

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