Start Chat Form Fields  Choose what information is collected when a visitor requests a chat, such as his name, email, preferred department, etc. There are several field types, including simple text input for short text, text area for longer messages, such as description of the customer's problem, and drop down selectors for country and state. | | System Messages Customization  Edit or translate system messages generated by the chat server on certain events, such as "Your request has been directed to the Customer Support department, please wait for our operator to answer your call". |
