March 1, 2008
E-commerce Leader Finds Live Chat Support's Technical Advantages Translate into Competitive Advantage
Merchant-Accounts.ca, Canada's leading provider of merchant accounts tools (enabling businesses to accept credit cards online), has found Provide Support's Live Chat to be an essential addition to its customer service function. Implementing a merchant account, a fundamental step for any business involved in e-commerce, requires a detailed application and a technical integration step. Merchant-Accounts.ca thus requires solid and, importantly, secure customer service. Live Chat software is hosted remotely, which means it all security updates are automatically applied to the system, so Merchant-Accounts.ca doesn't have to worry about security and can concentrate on better serving its customers.
Provide Support's Live Chat has significantly increased the number and quality of customer applications, and greatly improved customer satisfaction," says David Goodale, CEO, Merchant-Accounts.ca
Other key technical advantages of Provide Support's Live Chat have improved Merchant-Accounts.ca's customer service operation in a variety of important ways
Merchant-Accounts.ca's is able to run Provide Support's Live Chat on multiple websites (in addition to its main domain, www.merchant-accounts.ca). Also, the system's joint-chat feature allows the company to have multiple representatives (from both the sales and IT departments, for example) assist one customer in the event a complicated question requires the expertise of additional support staff.
For Merchant-Accounts.ca, Provide Support's Live Chat wide range of benefits of has transformed its customer service operation, quickly and dramatically. The company is able to:
- Get customers the information they require-quickly and easily.
- Deliver information to customers when they are best able to take action-while they're on the website
- Match each customer inquiry in real time to the representative best suited to assist with the specific issue.
- Customize the system in minimal time.
About Merchant-Accounts.ca Merchant-Accounts.ca is one of Canada's most trusted leaders in the field of merchant accounts, and secure credit card processing. For more information, visit www.merchant-accounts.ca.
CORPORATE HEADQUARTERS: 549 Deerhurst Drive, Burlington, Ontario, L7L 5V; Phone: 888-414-7111; [email protected]
About Provide Support
Provide Support software helps over 4000 companies and individual website improve their sales and customer relations on the Internet. Provide Support has been a leader in live chat software solutions for websites since August, 2003.
© 2008 Provide Support. All rights reserved. All trademarks and trade names are the property of their respective owners.
- May 12, 2005 Provide Support Adds Visitor's Geographic Location Feature
- March 28, 2005 Provide Support Releases Chat Software Update
- March 1, 2005 Provide Support Offers Live Chat to Online Auction Sellers
- January 31, 2005 Provide Support Hires a New Marketing Manager
- April 1, 2004 Provide Support Releases Online Customer Service Package