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News 2007

Dec 27, 2007

Provide Support to Release Live Chat Software for Linux

Provide Support LLC plans to release a Linux-friendly version of its live chat software, which is a powerful e-commerce tool. The operator console for Linux desktops will be available for download from ProvideSupport.com in January.

"Linux users are very enthusiastic and passionate about their platform of choice," said John Horchner, marketing manager for New York-based Provide Support. "We will be supporting four desktop Linux flavors."

Linux is a free open-source operating system. Its use by individuals, corporations, government agencies, and academic institutions is growing rapidly, according to The Linux Information Project (LINFO). The number of Linux desktop users responding to a survey done by the Linux Foundation more than doubled from 2006 to 2007, reported eWEEK.com.

Dec 15, 2007

Provide Support Releases Mac Version

Provide Support LLC has released a Mac version of its live chat software, which is a powerful e-commerce tool enjoyed by thousands of PC users. The operator console for the Macintosh is ready for all computers running Mac OS X 10.4.x and later, Intel x86 or PowerPC.

The live chat software has been tested in beta mode for more than a year and is available download (see Downloads page).

"Provide Support is the only live chat technology provider to offer downloadable software just for the Mac," said John Horchner, marketing manager for the New York-based company. "This is important because Mac users are loyal to their interface, and this software was created for and works within that environment. This is not just a browser-based application designed for PCs. It is fully functional software designed for Macs and has all the features that come with the PC version, including Geo Location Map and spellchecker."

Provide Support's live help software is a cost-effective tool that helps businesses with an online presence reach and retain customers. It allows sales and support professionals to have real-time online conversations with website visitors, which builds customer loyalty and ultimately boosts sales.

Live help chat has been likened to a "virtual handshake" giving businesses in competitive industries a leg up in terms of customer service. Provide Support's customers include retailers, real estate professionals, travel agents, insurers, universities, and web designers and hosts.

New customers can sign up for a 10-day free trial of Provide Support live chat software. No payment information required. The live chat operator console takes just a few seconds to download over a high-speed Internet connection. It's simple to use, and Provide Support assistants are just a click away.

The ability to monitor website visitors is vital to sharpening marketing strategies. Provide Support's innovative live help console allows operators to see which web pages potential customers are visiting, how long they're staying, and where they're coming from. If a visitor enters the website from a search engine page, Provide Support captures the search phrase used. Geo Location Map, another Provide Support feature, shows console operators the whereabouts of current website visitors on a world map. Live help operators can elect to have transcripts of live chat conversations sent to them by e-mail.

A one-month subscription starts at $15. Discounts of as much as 45 percent are applied to subscriptions of three months or longer. Subscriptions may be canceled at any time without penalty.

"Provide Support is happy to offer sales and support professionals expanded benefits that now include software for the Mac," Horchner said. "Now, Mac users can be twice as efficient in handling their customers."

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