Getting Started

General

It takes up to 15-20 minutes to add this chat tool to your website if you have access to the website source code.

To add the chat service to your website you need to:

1. Create an account in our system

2. Add the chat button to your website

3. Login to the agent app

How to create an account

To create a free trial account in our system, please do the following:

1.Open our home page at https://www.providesupport.com

2.Fill out our registration form

3.Insert your preferred account name and password on our registration form

4.Specify your email. Please note! this should be a valid email as it will be used for password recovery purpose

5.Confirm that you've read and agree to our Terms of Service

6.Press "Sign Up" button

Creating a free trial account in our system does not obligate you to purchase a subscription. You may cancel it anytime. No payment information is required for the trial; you just need to choose your account name and password.

All information entered during the account setup, such as your name or email address, will be used strictly for account related communication and service running and will not be disclosed to any third parties.

How to add the chat button to the site

To integrate the system with your website, please follow the instruction:

1.Log into your account Control Panel on our website

2.Follow to the Chat Button Codes page

3.Copy the chat button code you prefer to use from there (we recommend using Fully Featured Chat Button Code with Uploadable Online / Offline Images)

4.Paste the code into your website source, to the place you would like the chat button to appear

How to appear online

To appear online you need to login to the agent app.

You can use the web-based (https://op.providesupport.com/), native (https://www.providesupport.com/live-chat-apps) agent  app or mobile  apps for iPhone and Android.

To log into the agent app as an agent to assist your customers you need to enter:

•your account name

•operator login

•operator password

By default, there are three agent profiles in each new account. Operator login and password are available on the My Account / Operators and Departments page and can be updated there.