How to download, install and uninstall

Download

The agent app can be downloaded from our website at https://www.providesupport.com/live-chat-apps It is free to use and can be installed on any number of computers.

Downloads menu

We offer the stand-alone agent app for Windows, macOS and Linux.

Install

Windows

To install the agent app on your computer, please do the following:

1.Click the "Download" button next to the Windows logo, choose Save option

2.Run the downloaded file and follow instructions provided by the installer. They are specific for your operating system

If the installer detects the agent app running, you will get the following warning:

Agent app running 

To continue with installation you will need to click "OK" button, the running app instance will be forced to close.

Silent installation and uninstallation for Windows

Silent installation and uninstallation are supported only by MSI installer.

Silent MSI installation:

1.Search cmd, right-click "Command Prompt", click "Run as administrator".

2.Type:
 
msiexec /package "Full\Path\To\The\Installation\File" /quiet
 

3.Press Enter

Silent MSI uninstallation:

1.In Windows Explorer address bar type C:\Windows\Installer

2.Press Enter.

3.Set view mode to Details.

4.Add column Author

5.Search for "Provide Support LLC" in the Author column and remember the file name.

6.Run Command Prompt as administrator.

7.Type:
 
msiexec /uninstall "C:\Windows\Installer\filename.msi" /quiet
 

8.Press Enter.

macOS

To install the agent app on your computer, please do the following:

1.Click the appropriate "Download" button next to the macOS logo, save the downloaded file

2.Run the downloaded file and follow instructions provided by the installer. They are specific for your operating system

Uninstall

Windows

To uninstall the agent app, please follow the instruction:

1.Exit from the application if it is running using File / Exit menu item

2.Uninstall the app completely using the Add / Remove Programs utility

macOS

To uninstall the agent app on macOS, please follow the instruction:

1.Exit from the application if the agent app is running using File / Exit menu item

2.Go to Finder / Applications

3.Find ProvideSupportConsole and move it to Trash

Reinstall

Windows

To reinstall the agent app, please follow the instruction:

1.Exit from the application if it is running using File / Exit menu item

2.Uninstall the app completely using the Add / Remove Programs utility

3.Delete the folder where the app was installed (C:\Program Files\Provide Support by default) completely

4.After that please download the app from https://www.providesupport.com/live-chat-apps and install it anew.

macOS

To reinstall the agent app on macOS, please follow the instruction:

1.Exit from the application if the console is running using File / Exit menu item

2.Go to Finder / Applications

3.Find ProvideSupportConsole and move it to Trash

4.After that please download the app from https://www.providesupport.com/live-chat-apps and install it anew.

Linux

1.Exit from the application if it is running using File / Exit menu item

2.Uninstall the app using guidelines specific for your Linux

3.After that please download the app from https://www.providesupport.com/live-chat-apps and install it anew.